Warranty Policy

Warranty Policy

All products sold and installed by Knorr Systems are covered by factory warranties. The terms and conditions of these warranties vary from manufacturer to manufacturer. It is Knorr Systems' commitment to honor and execute these warranties to their full extent where applicable. At all times, Knorr Systems will strive to provide the swiftest, and most fair solutions to equipment warranty issues.

 

Knorr Systems acts as an authorized factory representative for all warranty related claims. Knorr Systems field personnel are not permitted to authorize warranty returns and claims at installation sites. Warranty determinations made at the job site may be subject to rejection or modification by the factory.

 

Knorr Systems guarantees all labor for a period of one year from initial installation on equipment installed by Knorr Systems personnel.

 

In cases where products are replaced by the factory, labor charges for removing and reinstalling equipment may be the customer's responsibility and will be determined on a case by case basis.

 

Warranties do not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse or negligence. Warranties are not applicable in cases where the products or installation have been modified by non Knorr Systems representatives. Warranties do not cover damages due to improper operation or maintenance or attempted repair by anyone other than Knorr Systems.

 

Products sold, delivered and installed "as is" or 'with faults" are not covered by Knorr Systems warranty.

All products submitted for warranty service, must be accompanied by a Field Engineering Report outlining, in detail, the nature of the claim and any reported malfunctions. All equipment submitted for warranty evaluation will be properly tagged and identified prior to shipment to the Knorr Systems offices. Tags must bear the date that the product was removed form the installation site, and if applicable the factory RMA number. Knorr Systems personnel must obtain approval and a Service Request number from the main office prior to returning potential warranted equipment.